VOIP TELEPHONY: Applications for small business

For years you've sent written messages through the Internet with email. Now you can do the same thing with your voice messages.

VOIP (or Voice Over Internet Protocol) is the new way to make and receive phone calls. Voip telephony provider converts your phone calls into data that zips through your high-speed Internet connection. The big advantage with Voip Telephony is that you can call anywhere at anytime for less money. And it's better than your traditional line because it expands the power of your phone.
VoIP telephony services convert the analog voice from a telephone (using an adapter between the telephone and the Internet connection) into digital signals that travel as packets over the Internet thenare converted back to analog voice at the receiving end. When placing a VoIP Telephony call using a phone with an adapter, a consumer hears a regular dial tone and can dial traditional phone numbers. Other VoIP Telephony services allow calls directly from a computer, either to a network of common service subscribers or to any telephone number. True VoIP Telephony requires the customer to have a broadband connection, such as cable modem or DSL.

Voip main features

Most VoIP- IP Telephony services offer customers a range of features including voicemail, CallerID,call forwarding, 3-way calling, and call blocking. Customers have the option of choosing a phone number from nearly any area code in the country. VoIP Telephony services and products are available either directly from the provider or in some cases, at retail stores.

Currently, VoIP- IP telephony services are not subject to many state or federal taxes and fees,(in the US)and thus can offer calling plans at rates competitive with those of wireline and wireless telephony providers. However, it is difficult to compare prices due to differences in quality of service and features.

Application: VoIP PBX for small business

IP PBX can help a small business enhance personalized, premium service while reducing operating costs.
Consider this Voip Solution if:

• If you need to replace your obsolete phone system with one that wouldkeep pace with your business’s rapid growth.
• If you want to reduce the cost of communication between your branches.
• If you need a system that would be easy to learn and use...
  

Then take a look to the new Voip PBX´s/ IP-PBX solution to reduce infrastructure complexity and costs and centralize the management of voice and data communications.

An IP PBX is telephone switching equipment residing within the organization rather than the telephone company.

Second, calls are transmitted via a data network instead of the traditional PSTN (public switched telephone network) and configuration is done using a PC browser. This means that all connections and extensions are controlled and administered by the organization without having to depend on — or pay for — PBX vendor service.

Enhancing Service While Improving Efficiency
During business hours, receptionists greet all callers and Voip PBX enables them to manage this influx efficiently. Calls are quickly and easily routed to the right person, and with the system’s advanced call forwarding capabilities, callers never need to be told that the person they’re calling is out of the building,as calls are transparently routed to other specified extensions or external numbers, such as home or cell phones.
“If you’re out of the office, your clients never need to know that,” .“You can have selected clients go directly to your cell phone.” Voip PBX also can show you who is calling, helping you to handle the call much more efficiently and effectively.

If your branches are widely dispersed geographically, spanning several toll zones andarea codes — and before the bank installed Voip PBX, the frequent calls between locations had resulted in hefty phone bills. Now these calls are made toll-free using VoIP, providing a substantial cost savings. In addition, because some V oIP PBX´s work with virtually any handset, you can also saved over $000 by purchasing off-the-shelf phones, without sacrificing functionality or ease of use.

VoIP PBX integrated easily with a CRM system, allowing client information to pop up on the user’s computer screen as soon as a call comes in. With essential client information at their fingertips, you find it easy to answer questions knowledgeably and quickly, and in a manner that’s appropriate to each individual caller.

Especially for law firms- Tracking calls
Tracking phone time is critically important,especially law firms that operate on a contingency fee basis.VoIP PBX´s has been invaluable in helping firm s recover telephone costs and charges previously lost due to complex and inefficient tracking and accounting procedures. Each client is assigned an account code,enabling the firm to easily track telephone charges and apply them to cases, thereby leading to increased revenue,time savings and an improved accounting process.

Using Voip telephony replacing cellular telephones and walkie-talkies
With the new wireless local area network (WLAN), you can offer staff voice mobility on a converged network.
Employees now can move with their new Voip Wireless Telephones, coordinating events and responding to ongoing customer requests.
A Wi-Fi network is actually equipped to support more than 1,000 simultaneous mobile users. The facility has the unique roaming situation where users walking in a large space do not have the time to reconnect and re-authenticate each time they move between access points.
Voip Telephony has proved optimal for this service providing seamless hand-offs between access pointsand ensuring excellent voice quality throughout the expansive site.
With the new Voip Wireless Telephones employees are able to dial-by-name and use the text-messaging feature on their Wireless Telephones using special Voip software.
The future? Only imagine...